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External Drive backup dissapeared, still shows in dropbox web but no longer shows on the app (MAC)
So i had an external drive backed up, but upon restarting my computer one of the drives is totally missing, and not showing up in the app, but all the files and backup seem perfectly fine on the web version (see image)? Has anyone else had a similar issue arise, or is an issue with drive renaming?
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Also, just now after restarting my computer, it said it couldn't find my computer backup (not an external drive), and is now starting that over from 0%, even though, once again on the web it shows that it is 100% backed up... This is definitely not a confidence booster for a backup solution. Is there any way to relink it to the one that i can see backed up on the web? or does it have to go through the process of re-backing everything up to sync the backup?
FYI, I am using an M1 Max macbook pro with OS 13.4 (latest update) and my dropbox app is Version 175.4.5569 (175.4.5569)
- Hannah
Dropbox Staff
Hey msg05, thanks for reaching out to the Dropbox Community.
The missing external drive, is it currently plugged in to your computer? Can you unplug and then plug it in again, to see if that makes any difference?
Also, what's the sync status of the Dropbox app, when you hover over the Dropbox icon as we speak?
Have you updated the Dropbox app to the new Dropbox for macOS version?
Let me know and we'll go from there.
Yes, the drives are plugged into the computer, i tried unplugging and then plugging them back in again and now they say "done" for the backup (so the status says that everything is done backing up), but the date of the backup is listed as being 5 days ago (and also not a complete backup of the drive as its still short 200gb or so).
"Have you updated the Dropbox app to the new Dropbox for macOS version?" I thought that was automatic? or do i need to manually do that?
I have updated to v176.4.5108 from the web, and still none of the backups seem to be updating at all.. Every time i click backup now, it goes for a second then says "Done" but in the menu bar it shows that the last backup was almost a week ago...
