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AndPhoto's avatar
AndPhoto
Explorer | Level 4
2 years ago

External drive troubles in Ventura

I just updated to Mac Ventura, and my external SSD started acting weird. If I unplug without properly ejecting the drive, the OS considers it a new drive, and it gets labeled with a number (1, 2, 3, etc). This means Dropbox thinks its old syncing location is missing, and I have to redownload the files 

 

It also happens if I restart the computer, so it is basically unusable. (EDIT: restarting the computer "resets" the naming, so if I restart the computer as soon as the problem arises, it fixes itself, but if I try to reconnect the files in Dropbox or another program like Lightroom, then it will break after a restart).

 

Any suggestions? This never ever happened with Monterey. I can't redownload 1.7 TB of files from Dropbox every time I restart my computer or unplug the drive. It also causes problems with a bunch of other software that need reliable file paths.

 

The attached image is from Davinci Resolve, it thinks there are four "Dropbox EX drives" when there is only one.

 

 

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey AndPhoto, thanks for reaching out to the Dropbox Community.

     

    Do you mean that the location of your Dropbox folder is your external drive?

     

    If that's the case, with the new Dropbox for macOS app, your Dropbox folder can only be located in ~/Library/CloudStorage and cannot be moved, so the app might not be recognizing your external drive as the location of the Dropbox folder.

     

    This is one of the expected changes with the new version of the app; did you get a notification to update the Dropbox app?

     

    Let me know what you find.

    • AndPhoto's avatar
      AndPhoto
      Explorer | Level 4
      2 years ago

      I have the old Dropbox app, that still supports external drives, it just that it thinks it is a new drive every time I reconnect the external drive.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update, AndPhoto.

         

        Are you making sure that the drive gets connected before the Dropbox app starts on your computer?

  • tane's avatar
    tane
    Explorer | Level 3
    2 years ago

    Welcome to the "External is now /CloudStorage" club. We hate it.

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