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AndPhoto's avatar
AndPhoto
Explorer | Level 4
3 years ago

External drive troubles in Ventura

I just updated to Mac Ventura, and my external SSD started acting weird. If I unplug without properly ejecting the drive, the OS considers it a new drive, and it gets labeled with a number (1, 2, 3, ...
desktop
Dropbox Plus
Mac
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update, AndPhoto.

 

Are you making sure that the drive gets connected before the Dropbox app starts on your computer?

AndPhoto's avatar
AndPhoto
Explorer | Level 4
3 years ago

Yes. One time all I did was restart my computer, and it gave me the "relink or quit" option upon startup.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AndPhoto, the screenshot you provided is coming from a third-party app. 

     

    Can you check your Backup page online, and send me a screenshot of what you see there? 

    • AndPhoto's avatar
      AndPhoto
      Explorer | Level 4
      3 years ago

      Technically I am not using the backup feature, this is the actual sync.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi AndPhoto, in general, the Dropbox desktop application needs to detect the Dropbox folder before it can begin syncing. If the drive isn't fully mounted before the app loads, then you'll experience the issues you're currently getting. 

         

        In addition to that, there are various methods in which the external drive can get disconnected, which can also result in data deletion in some cases.

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