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Forum Discussion

AndPhoto's avatar
AndPhoto
Explorer | Level 4
3 years ago

External drive troubles in Ventura

I just updated to Mac Ventura, and my external SSD started acting weird. If I unplug without properly ejecting the drive, the OS considers it a new drive, and it gets labeled with a number (1, 2, 3, ...
desktop
Dropbox Plus
Mac
Setting up the apps
AndPhoto's avatar
AndPhoto
Explorer | Level 4
3 years ago

Technically I am not using the backup feature, this is the actual sync.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi AndPhoto, in general, the Dropbox desktop application needs to detect the Dropbox folder before it can begin syncing. If the drive isn't fully mounted before the app loads, then you'll experience the issues you're currently getting. 

 

In addition to that, there are various methods in which the external drive can get disconnected, which can also result in data deletion in some cases.

  • AndPhoto's avatar
    AndPhoto
    Explorer | Level 4
    3 years ago

    That aligns with my experience. I've definitely experienced data deletion. Is there a way for me to relink the drive without having to restart my computer? (It is the only method I've discovered so far).

  • AndPhoto's avatar
    AndPhoto
    Explorer | Level 4
    3 years ago

    Jay It would be nice if Dropbox would pause before deleting files if the parent folder or root drive was missing.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Currently, there isn't any method to do so, since the Dropbox folder should always be technically available to the app. While external drives are supported for the Dropbox folder, it isn't recommended for these very reasons.

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