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Erik42's avatar
Erik42
New member | Level 2
2 years ago

Hamburger menu does nothing, Android version: 14.

In the Android app, clicking the hamburger menu does nothing.

Dropbox version: 368.2.2
Android version: 14

Android
Mobile

3 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there, Erik42, welcome to our Community! 

     

    It might sound trivial, but have you tried re-starting your mobile at all? 

     

    If I were you, I'd also try the steps found here, in order to clear the app's cache, just to see if this makes a difference. 

     

    Keep me posted!

    • Erik42's avatar
      Erik42
      New member | Level 2
      2 years ago

      Hi, I've restarted the phone and cleared the cache, but the hamburger menu still doesn't work.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Erik42 - sorry to jump in here, but since the issue persists after rebooting your device and clearing the app's cache, the next step would be to completely uninstall the app from your Android device and re-install it anew.

         

        Let us know if the issue persists though and we'll reach out via email to have a further look internally.

         

        Thanks anyhow!

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