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Forum Discussion
Swe T.
11 years agoNew member | Level 1
How to Clear or Remove the Recent file list in mobile apps
I want to clear all the Recent file list, there has no clear function please advise how to clear the list.
Thanks & regards
Swe Tin
- Hi everybody,We’d like to provide an update on this topic:Keep in mind that you can completely hide the Recents section with the new modular home layout on mobile:1. Open the Dropbox mobile app.2. Tap the customize icon (artist palette) 🎨3. To add or remove a default section, tap the toggle next to Recents, Starred, Camera Uploads, 4. Viewed links, Shared, or Offline.5. Tap Save to save your changes.You can find more info in here.Also, based on your comments, our team is working on improving the recents list update (when an item is deleted remotely). Thank you for sharing your feedback on this.We'll keep you in the loop for future features related to this.Sam
310 Replies
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- David M.23310 years agoNew member | Level 1
Is it possible to delete the Dropbox app on my iPhone without affecting the files in my Dropbox, which I access on my desktop? I especially don't want to lose photos that I just uploaded from the phone to the Dropbox on the desktop. I need to clear up space on my phone. I'll reload the app after that, which i've found frees up space. Thank you.
- Rich10 years ago
Super User II
Is it possible to delete the Dropbox app on my iPhone without affecting the files in my Dropbox, which I access on my desktop?
Yes. Uninstalling Dropbox (from any platform) will not delete the files in your account.
I need to clear up space on my phone. I'll reload the app after that, which i've found frees up space.
Yes, that's the only way to clear the cache manually on a mobile device. It will free up that space on its own over time, but if you need it back immediately, just uninstall and reinstall.
- David M.23310 years agoNew member | Level 1
Rich R., Thank you for that helpful reply. -- david m.
- Choji S.10 years agoNew member | Level 1
I find it strange that even after this long a time of people expressing their opinion Dropbox have not bothered to take care of a very valid customer concern. Is there a reason why Dropbox do not want to make recents tab go away?
Like so many have said before now, my concern is that there are always photos in the recents tab that I do not want someone looking at. Which is why, even though my app is PIN locked I do not want to open it when someone else is looking.
Surely it can not be that difficult to either remove the recents view entirely or to incorporate some sort of toggle option. Unless, of course, Dropbox simply do not want to. - D W.210 years agoNew member | Level 1
Why won't an official company employee come on this thread and give us an answer? All we have is a volunteer "super user" who doesn't have the authority to say "Yes, we'll fix it" or "No we won't and here's why."
If Dropbox has no intention of making any changes, at least have the guts to make an official statement saying so. But continuing to ignore your customers is no way to run a business.
- Nathan P.1210 years agoNew member | Level 2
Guys, the folder shortcut is not a valid workaround for this, and the lack of official reponse is arrogant and even a bit offensive. It's not an unreasonable request, and is clearly one that enough users have requested, over long enough a period, to warrant such an easy change, and if not, at least a valid reason as to why not
- Rich10 years ago
Super User II
Why won't an official company employee come on this thread and give us an answer?
The forums are primarily user-supported. Although a Dropboxer (that's a Dropbox employee) does respond once in a while (and has even done so in this thread already) the majority of the people answering these posts are users like yourself. If you want an official response then you need to open a ticket with Support.
Rich,
- This domain (dropboxforum.com) is registered to and funded by dropbox.
- Tickets should really be for personal issues and personal support.
For generic issues it is better to address these in fora. That is .... if the company even cares. - Dropbox demonstrated that they do release features not tested or discussed with the community, that they ignore complaints from the community, and that they don't care at all. Submitting a ticket after dropbox so strongly ignoring the user community is off course pointless.
- Again... I am puzzled why on earth you would suggest to submit a ticket to people knowing dropbox does not care at all? Do you get paid for your role???? I honestly don't believe one would do this for charity.
- Also the word official is nonsense for a commercial (non government) organization.
- Steven L.1010 years agoNew member | Level 1
Not sure about others, but my oficial support request for this issue ended up in please check out the community forums. Working in IT this is a clear sign to me that Ops/Support is also lacking answers from either management or development ... either way I wasn't going to waste my time more than others here already did. Keep up the good work, don't listen.
Moved my files to Google, photos to Amazon (free as Prime user) and downgraded my account. Simple, done.
- Rich10 years ago
Super User II
This domain (dropboxforum.com) is registered to and sponsored by dropbox.
Yes, it is, for community, i.e. user to user, support. As stated before...
Tickets should really be for personal issues and personal support.
For generic issues it is better to address these in fora.All issues should have a ticket if you want an official response from Dropbox. It is the only official method of contacting Dropbox for support related issues.
that they ignore complaints from the community, and that they don't care at all.
Simply not true. A Dropboxer has already replied to this thread multiple times. You've made your suggestions and they were passed on to the appropriate team(s). That does not guarantee action. When and if Dropbox decides to act on these suggestions is up to them.
Submitting a ticket after dropbox so strongly ignoring the user community is off course pointless.
Again, the community was not ignored. A response was given by a Dropboxer. If you feel opening a ticket is pointless then that is, of course, your opinion, but as stated before, it is the only official method of contacting Dropbox. The forums are a community primarily for user to user support.
Do you get paid for your role???? I honestly don't believe one would do this for charity.
As has been stated in the past, again, Super Users are users just like yourself. We are not part of the Dropbox team nor are we compensated for what we do here. Some of us are Pro users while others are Basic (i.e. free) users. We're no different from everyone else here other than the fact that we have an extensive knowledge of the product and have chosen to help others when we can. It's our way to give back to the community. Dropbox has simply recognized that by giving us the Super User tag. And questions pertaining to this can be directed to the Dropboxer Ed G., by opening a ticket, of course.
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