Forum Discussion

Marcus D.9's avatar
Marcus D.9
Explorer | Level 4
11 years ago
Solved

How to clear the Dropbox mobile app cache on iPhone/iPad?

Using an iPhone 5C running iOS 9.1 and Dropbox 4.0.4. The iOS Dropbox app itself is only 55.8 MB in size, however my iPhone is reporting that Dropbox is using a total of 300+ MB in Documents and Data...
Mobile
Third Party Integrations
  • Tomáš P.2's avatar
    Tomáš P.2
    9 years ago

    Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)

David5104's avatar
David5104
New member | Level 2
9 years ago
I don't see this setting option on iPhone 6 using iOS 10.3.1
Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago
Hey David5104, welcome to our forum :slight_smile:
 
Try this to find the Clear Cache feature: 
  • open the Dropbox app on your iPhone 6
  • at the bottom left of your screen, select Recents
  • at the top left of the next screen, select the Gear icon to get to settings
  • here you’ll see the Clear Cache option
I hope this helps! 
Thanks
  • David5104's avatar
    David5104
    New member | Level 2
    9 years ago
    Works great. Thanks!!
    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 years ago
      Hi David5104, 
       
      Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT
       
      Thank you!
  • effardyeffendy's avatar
    effardyeffendy
    New member | Level 2
    9 years ago

    I have just recently bought Dropbox 1TB storage, so I decided to upload all my videos to Dropbox. Yet the storage of my iPhone gets bumped as well.

    I have tried clearing the cache, but it doesn't do much reduction.

    Kindly help?

    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 years ago

      Hey effardyeffendy, welcome to our forum!

      Once you have uploaded your videos to your Dropbox, you can remove/delete them from your iPhone’s local storage.

      If this isn’t the case here, I suggest you write in to our support team so an agent can troubleshoot further with you.

      Thanks, and have a great weekend 😎

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