Forum Discussion

Marcus D.9's avatar
Marcus D.9
Explorer | Level 4
11 years ago
Solved

How to clear the Dropbox mobile app cache on iPhone/iPad?

Using an iPhone 5C running iOS 9.1 and Dropbox 4.0.4. The iOS Dropbox app itself is only 55.8 MB in size, however my iPhone is reporting that Dropbox is using a total of 300+ MB in Documents and Data...
Mobile
Third Party Integrations
  • Tomáš P.2's avatar
    Tomáš P.2
    9 years ago

    Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)

Tomáš P.2's avatar
Tomáš P.2
Helpful | Level 5
9 years ago

Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)

Bernie77's avatar
Bernie77
Helpful | Level 5
9 years ago

Nice, we have a "clear cache" button now.  Guess we should have been more specific.  Could we have a "clear cache" button that also clears the cache when pressed?  The current one does nothing to reduce the over 1GB that dropbox is occupying on my phone.

  • mabellina's avatar
    mabellina
    Explorer | Level 4
    9 years ago
    Didn't work for me either! I gave up and just reinstalled the app. (Though I'd imagine this wouldn't be the best option for people who have saved a lot of specific files offline.)
    • ggg1's avatar
      ggg1
      Helpful | Level 5
      9 years ago

      The 'Clear cache' button does absolutely nothing for me either. I keep getting popups from my iPhone saying I'm running out of space, and Dropbox is the app using the most storage even though I have 0 offline files.

      After months of having this issue I signed up to this board to investigate...

      • stanstone's avatar
        stanstone
        New member | Level 2
        9 years ago

        Really... You've had this issue since 2015??

        I was just looking around to find a sollution to this, but if this can't be fixed I will cancel my subscription.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!