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How to clear the Dropbox mobile app cache on iPhone/iPad?
Using an iPhone 5C running iOS 9.1 and Dropbox 4.0.4. The iOS Dropbox app itself is only 55.8 MB in size, however my iPhone is reporting that Dropbox is using a total of 300+ MB in Documents and Data...
Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)
Jane
Dropbox Staff
Dropbox Staff
Rich
Super User II
Super User II
Jane wrote:
I think the important point to make here is that there's a button in Settings that does nothing. Dropbox added a Clear Cache button in Settings but it has never worked, and the "solution" is to unintsall and reinstall. Yes, that works, and I've suggested it to many myself, but that doesn't fix the underlying issue that there's a feature in the app that doesn't do what it's supposed to do.
Rich wrote:
Jane wrote:
I think the important point to make here is that there's a button in Settings that does nothing. Dropbox added a Clear Cache button in Settings but it has never worked, and the "solution" is to unintsall and reinstall. Yes, that works, and I've suggested it to many myself, but that doesn't fix the underlying issue that there's a feature in the app that doesn't do what it's supposed to do.
This 100%
- Jane
Hey Rich, you're right (regarding the issue with the cache button) & I understand that this has been affecting a subset of users (who'd rather avoid going through the uninstall/ re-install steps and may be inquiring about a different solution).
This is (of course) a temporary remedy that may help workaround the issue, while our team is investigating.
Once I have more info, I'll make sure to update this thread here on the progress of the matter.
Thanks Jane. Just chiming in- have the same problem, I can use the same workaround, but I'd request this be elevated in priority to address.
Jane -
Dropbox has made it to the top of the hit parade of apps using the most storage on my iPHONE. I have no files offline. And the Clear Cache button isn't working (as observed by other users in this community). Whilst your team is investigating the issue - I am investigating other cloud storage options. Because if I have to delete the app to release this storage I am deleting it for good. Fix this fast to save my subscription. Thanks T
I literally just bought Dropbox Plus to offload images on my iPhone to conserve space. iCloud does this automatically but I've used Dropbox before and liked it so I went with you guys.
I came here to solve this issue. Two years in and you haven't fixed it? That is not a good sign and I will have to end my subscription. Very dissapointing and quite perplexing why you would not make it a priority. It's literally the only reason I use Dropbox on every other device (offload media to conserve space).
