Forum Discussion

Marcus D.9's avatar
Marcus D.9
Explorer | Level 4
11 years ago
Solved

How to clear the Dropbox mobile app cache on iPhone/iPad?

Using an iPhone 5C running iOS 9.1 and Dropbox 4.0.4. The iOS Dropbox app itself is only 55.8 MB in size, however my iPhone is reporting that Dropbox is using a total of 300+ MB in Documents and Data...
Mobile
Third Party Integrations
  • Tomáš P.2's avatar
    Tomáš P.2
    9 years ago

    Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey Rich, you're right (regarding the issue with the cache button) & I understand that this has been affecting a subset of users (who'd rather avoid going through the uninstall/ re-install steps and may be inquiring about a different solution). 

 

This is (of course) a temporary remedy that may help workaround the issue, while our team is investigating. 

 

Once I have more info, I'll make sure to update this thread here on the progress of the matter. 

Aorta's avatar
Aorta
New member | Level 2
9 years ago

Jane -

 

Dropbox has made it to the top of the hit parade of apps using the most storage on my iPHONE.  I have no files offline. And the Clear Cache button isn't working (as observed by other users in this community).  Whilst your team is investigating the issue - I am investigating other cloud storage options.   Because if I have to delete the app to release this storage I am deleting it for good.   Fix this fast to save my subscription. Thanks T

  • Prokat99's avatar
    Prokat99
    New member | Level 2
    9 years ago

    I literally just bought Dropbox Plus to offload images on my iPhone to conserve space.  iCloud does this automatically but I've used Dropbox before and liked it so I went with you guys.   

    I came here to solve this issue.  Two years in and you haven't fixed it?  That is not a good sign and I will have to end my subscription.  Very dissapointing and quite perplexing why you would not make it a priority.  It's literally the only reason I use Dropbox on every other device (offload media to conserve space).  

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