Forum Discussion

Marcus D.9's avatar
Marcus D.9
Explorer | Level 4
11 years ago
Solved

How to clear the Dropbox mobile app cache on iPhone/iPad?

Using an iPhone 5C running iOS 9.1 and Dropbox 4.0.4. The iOS Dropbox app itself is only 55.8 MB in size, however my iPhone is reporting that Dropbox is using a total of 300+ MB in Documents and Data...
Mobile
Third Party Integrations
  • Tomáš P.2's avatar
    Tomáš P.2
    9 years ago

    Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hi Herma, thanks for updating us on the matter! 
 
If you’d like, let us know in your next post here how you were able to resolve your concern or mark as a solution the post that did the trick. :sunglasses:
 
Cheers!
Herma's avatar
Herma
Helpful | Level 5
8 years ago

That's the (stupid) question! How can i mark the post that gave the solution to my problem! 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey Herma, thanks for your swift reply! If already logged into the Forum, at the end of each post, you should see the following:

     

    When you find the post that's the solution to your concern, just click on the green "Accept as Solution". Hope this helps! :upside_down:

  • Herma's avatar
    Herma
    Helpful | Level 5
    8 years ago

    Hmmmm, that's strange! I don't see that option. Do i have the wrong glasses......:sunglasses:?


    see my print screen.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey Herma, thanks for getting back to me on this! I can see that you aren’t able to check the “Accept as Solution” from the attached screenshot - so if you’re seeing the wrong image, then I have the wrong glasses on too. :laughing: 
     
    Could you try switching browsers & see if that makes a difference? If that doesn’t work, try using incognito/private browsing mode, & check that you’re not running with any extensions.
     
    Let me know how it works out for you. Cheers! 

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