Forum Discussion

Marcus D.9's avatar
Marcus D.9
Explorer | Level 4
11 years ago
Solved

How to clear the Dropbox mobile app cache on iPhone/iPad?

Using an iPhone 5C running iOS 9.1 and Dropbox 4.0.4. The iOS Dropbox app itself is only 55.8 MB in size, however my iPhone is reporting that Dropbox is using a total of 300+ MB in Documents and Data...
Mobile
Third Party Integrations
  • Tomáš P.2's avatar
    Tomáš P.2
    9 years ago

    Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)

Tomáš P.2's avatar
Tomáš P.2
Helpful | Level 5
9 years ago

Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)

RamS57's avatar
RamS57
New member | Level 2
8 years ago

I just tried this and found out that clearing the cache in the app and restarting the iPhone does not solve the problem. Te app is still not freeing up unused memory. I have zero offline files in dropbox app and yet the app is still using 467MB of my phone memory.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Sorry to hear that, RamS57. 
     
    Have you also tried signing out and back into the mobile app after clearing the cache?
     
    If that doesn’t work, how about a reinstallation of the app? Maybe that will do the trick. 
     
    Let me know how it goes!
     
     
    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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