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curtt's avatar
curtt
New member | Level 2
11 months ago
Solved

I can't activate Dropbox Backup because everything is zoomed in, I can't see the button to click

I'm not sure I've picked the correct category.  I am trying to set up the backup function.  When I get to the screen that shows all of my folders and files, for me to check which ones I want backed up, the screen MORE than fills my monitor so that, while I can check the folders I want backed up, I am unable to see anything to click to confirm the choice and move on to the next option.  It is impossible to shrink that screen so that I can see the whole thing and find a place to confirm.  It's just crazy!  I've tried every which way to reduce the screen.  HELP!

desktop
Dropbox Backup
GUI
Setting up the apps
  • Jay's avatar
    Jay
    11 months ago

    Hi curtt, thanks for bringing this to our attention.

     

    Do you have a custom DPI/resolution or font/app zoom on your desktop machine?

     

    This will help me to assist further!

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi curtt, thanks for bringing this to our attention.

     

    Do you have a custom DPI/resolution or font/app zoom on your desktop machine?

     

    This will help me to assist further!

    • curtt's avatar
      curtt
      New member | Level 2
      11 months ago

      Hi Jay:

       

      Thank you for that response.  I had my display set at 125% scale.  I put it back to 100% and, yes, I could see the whole screen.  I've only had this laptop for 2 months and never encountered a similar problem.  I've got backup working now.  I appreciate your help.

       

      Curt

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Glad to have helped out, enjoy the rest of your week!

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