Forum Discussion

TerryMcC's avatar
TerryMcC
New member | Level 1
3 months ago

I can't see the folders I want to back up with Dropbox Backup

I can't see my computer directories just the preselected ones like "desktop"    The animated logo is confusion and seems to show you can select files - I can't even see the directories. I see that this is a common problem in the forum and I saw the instructions to get the latest version of the backup.

No change!

 

  • TerryMcC's avatar
    TerryMcC
    New member | Level 1

    Many thanks again.   
    I can see why it is still a beta version.  Yes I agree, moving files into the only directory that it allows is not acceptable.
     That being said they really shouldn’t send out emails suggesting I use  their backup system that indicates I can backup any file or folder on my computer.  Even the animated logo they use on the backup screen seems to indicate this is possible.
    I am not at all impressed.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey TerryMcC, hope you don’t mind if I jump in, too.

    To clarify, have you already followed all of these steps to get the updated version of Dropbox Backup and you’re still unable to back up the folders located within your computer’s Home directory?

    If yes, can you send me a screenshot of what you see on your end?

    • TerryMcC's avatar
      TerryMcC
      New member | Level 1

      Yes I followed all the steps - 3 times  Using version 2133.4480

      This si what I see - No computer or the ability to pick directories

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        TerryMcC wrote:

        No computer or the ability to pick directories

        What you're seeing is correct. You can only select folders from within your user profile.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    You cant choose what to backup - it has a set few you can do, it isn't possible to choose outside of this selection.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    TerryMcC wrote:

    I can't see my computer directories just the preselected ones like "desktop"

    Where are the folders that you're trying to back up? You can select other folders within your user profile, but you can't select folders from elsewhere on the computer.