We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
dma_k
10 months agoHelpful | Level 5
I can't select my existing Dropbox folder upon signing into the v209.3.3519 Dropbox app.
Dear all,
During installation I would like Dropbox to re-use the copy of dropbox folder which I have locally, but when I try to point dropbox installator to that location (D:\Dropbox in my case), installator suggests to rename the existing folder. I would like to merge that folder with one in the cloud.
Any suggestions why that function does not work anymore?
9 Replies
- Rich10 months ago
Super User II
dma_k wrote:
... when I try to point dropbox installator to that location (D:\Dropbox in my case), installator suggests to rename the existing folder.
Back out of the installation. Rename the existing Dropbox folder to Dropbox_OLD or similar then install Dropbox and select the location that you want to use for the Dropbox folder. As soon as the installation is done, exit the Dropbox application. COPY your files from Dropbox_OLD to Dropbox, then restart the application.
Dropbox will re-index your files at this point. Be patient and LET IT WORK. Once it's done and you're sure your files are up-to-date, you can delete the Dropbox_OLD folder.
- dma_k10 months agoHelpful | Level 5
Horrible 😱 First of all I cannot not do it easily, as some files from Dropbox folder are used/locked (hence cannot rename folder to _OLD).
Second, I would need to wait until Dropbox synchronizes tons of gigabytes of data just to overwrite them with another tons of gigabytes. No way 😪 as I need to free disk space for that.
- Nancy10 months ago
Dropbox Community Moderator
dma_k, can you just select your D drive as the destination path in your Advanced settings instead of D:\Dropbox? Do you still get the same error after that?
- dma_k10 months agoHelpful | Level 5
If you remember, installator only allows you to choose the "parent" folder, which is D:\ in my case, and it adds Dropbox to it automatically. So you cannot customize the name of Dropbox folder – it is a fixed name.
- Megan10 months ago
Dropbox Community Moderator
Hey dma_k, when you click the Dropbox folder location, you can choose the parent folder of the already established Dropbox folder. For example, if you have your Dropbox folder in the path "D:\OtherDrive\Folder\Team Name Dropbox", you'll want to select the folder "D:\OtherDrive\Folder".
Did you you choose D:\Dropbox or simply your 😧 path?
- dma_k10 months agoHelpful | Level 5
I have selected "D:\", and installer appended "Dropbox" automatically. I cannot change it.
There is "D:\Dropbox\.dropbox.cache\", "D:\Dropbox\.dropbox" (and other special files) inside that folder, created by Dropbox earlier. To make a story complete: I have uninstalled Dropbox and installed it again and now stalled because merge function does not work, but I remember it working before (this is not the first time I do that).
- Walter10 months ago
Dropbox Community Moderator
When you say it's not stalled, could you elaborate a tad dma_k ?
Also, I noticed that you're using the beta version of the app. Can you try the latest, stable one from this page and let us know how it goes?
Note that you'll need to toggle off the "early access" option from your account's settings first.
- dma_k10 months agoHelpful | Level 5
I had "Early access" set to off:
Version is taken from this dialog:
At the moment I cannot complete Dropbox installation simply because I don't have enough free disk space.
Let me know if "Merge" function works OK for you.
- Walter10 months ago
Dropbox Community Moderator
Thanks for the additional information and the screenshot too dma_k
At this point, you'll need to make up some hard drive space on your computer to move forward.
Let me know if anything else comes up in the meantime.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!