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I can't use the selective sync feature due to an error
Hello
I am trying to conduct Selective Sync and unable to do so.
I tried both methods - (1) from the preferences>sync - it won't let me choose folders.
(2) When I right click on my blue folders, it won't give me the smart/selective sync option.
Please help!
Thanks
Liz
Hello!
I have reformatted my laptop and reinstalled Dropbox. The problem was connected to the device. Thank you again for your support!
Elizabeth
21 Replies
- Since you mentioned being in Hong Kong, your Internet service provider could be analyzing traffic using a technique called Man-In-The-Middle. The Dropbox desktop application has safeguards built-in against the use of this technique. For displaying the list of folders in Selective Sync settings window the desktop application needs to talk to the Dropbox servers in a secure way, without its traffic being analyzed in the above-mentioned manner.
Could you try using one of the many available VPN services and see if that fixes the issue? Hello Hannah
The same thing happens all over again.
Thanks
Elizabeth
āWhen I open my Dropbox selective sync doesn't work. And the right click option doesn't have the "online only" option.
Please help!
Have you tried using a VPN and connecting to a UK or US server and see if you still get the Selective Sync error?
Hello,
I tried a VPN. Still same issue on my home computer. Selective sync works on my work computer. I've put in photos which might help. Also, on the top hand right corner of my home computer, the dropbox says "Beta" on the top left-hand corner. Any advice welcome.
Thanks
Elizabeth
ā
ā
- Jay
Dropbox Community Moderator
Thanks from the info. Given your current location, it's possible that your app isn't able to access the necessary servers to amend certain Dropbox settings, even while using a VPN.
I'm sorry I can't be more helpful on this matter.
Any thoughts of how I can fix this? Otherwise I would have to stop using Dropbox and I really don't want to!
Any ideas welcome
- Since selective sync works on your work computer, but not on your home one, it appears the issue can be isolated to your home computer. Sometimes third party software (like security software) can route your computerās traffic through a software proxy, in order to analyze it, which could explain this behaviour. Here are the steps to check if a proxy is in place:
1. On your Mac, go to System Preferences then go to Network. The network settings window will appear.
2. If you are connected to your home network via Wi-Fi, select Wi-Fi from the list on the left, then click the Advanced... button on the right.
3. In the window that appears, click the Proxies tab from the top part of the window.
4. On the Proxies tab, in the list of protocols displayed under the "Select a protocol to configure" heading, see if any of them have a checkmark next to them.
6. If any of the protocols are checked, try unchecking them, then quit Dropbox app from the menu icon, wait for it to stop, start it again and see if the selective sync settings still show that error message.
Hope this helps,
Razvan
