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I got an unknown error when I tried logging in to my mobile.
Hello,
I am using dropbox regularly on my PC, I log in to dropbox in with my personal email address and it works flawlessly.
I just installed dropbox app on my android smartphone and when I try to sign in using the same email address working for the PC I receive an error message like "Unknown error. Contact assistance".
I must say that the internal google account of the android device uses (for accessing google) a different email address that I set up years ago but, when signing in to dropbox, I always select the "by email" option and not the "by google" one.
If I sign in on android by using the "google" email address, it works but -obviously- I do not find any file or folder in the dropbox which appears to be empty.
How can I try to solve this issue ? Any ideas ?
Thank you so much for your help...
3 Replies
- Mark
Super User II
Hi
On your opinon it is possible that the dropbox service did not update immediately my account but asked a few hours
I have to be honest and say I have never ever seen it work that way - usually an unlink is instant
Hi Megan,
You are right, I had 3 devices linked to dropbox but 2 of them were old smartphones no more active so I removed them well before writing this post on the community forum but the sign-in from the new android device still did not work.
Now (3 days later) I tried again to connect from the smartphone and this time it finally worked !
On your opinon it is possible that the dropbox service did not update immediately my account but asked a few hours (or, maybe, days) to update it thus finally allowing me today to register a new device (actually the 2nd) and connect it to the shared storage ?
Best regards,
Mariella57- Megan
Dropbox Community Moderator
Hi there, Mariella57, thanks for bringing this to our attention.
Are you using a Basic free account? And if so, is it possible that you've already hit your 3 device limit?
If you already have 3 devices connected to your account, you won't be able to connect another one, unless you remove one of the existing ones.
You can find all your connected devices in the "devices" section of your account settings here.
Let me know what you find.
