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AyokaK's avatar
AyokaK
Explorer | Level 3
3 years ago
Solved

I interrupted the update to a new version of Dropbox app on Mac - how can I install it now?

Hello Dropbox community,

I was prompted by the Dropbox app to install a new version for Mac and canceled the installation process (or rather, did not start the download, only read the info given after clicking on "start now"). Now the app does not show me the update button anymore. Do I need to uninstall and re-install the app?

Any helpful tips are greatly appreciated - thank you!

Ayoka

desktop
Mac
  • Hannah's avatar
    Hannah
    3 years ago

    Hey AyokaK, sorry to jump in!

     

    I'm happy to see that the issue has resolved itself, but of course, if you come across this issue again, or if you need further help, let us know.

     

    Have a great weekend and happy holidays!

3 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey AyokaK, thanks for posting on our Community!

     

    Could you sign out and back into Dropbox through the desktop app's preferences and let us know how it goes?

     

    You should see the dialog asking you to try the Beta experience again. 

     

    Hope this helps!

    • AyokaK's avatar
      AyokaK
      Explorer | Level 3
      3 years ago

      Hi Walter,

      thank you for your help.

      The problem already fixed itself: After restarting my computer the following day the update button was back in place...

      But good to know I could try logging out and in again if I have a similar problem sometime.

       

      I will update in the next few days hoping to find the folder again afterwards (wasn't quite sure where it will be once it's not located in favorites anymore...That's why I canceled the update and decided to do it when I have time to look for it afterwards.)

       

      Happy holidays!

      Ayoka

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey AyokaK, sorry to jump in!

         

        I'm happy to see that the issue has resolved itself, but of course, if you come across this issue again, or if you need further help, let us know.

         

        Have a great weekend and happy holidays!

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