I seem to have two Dropbox folders after updating to File Provider

No worries, wensleydale, that's great to hear!

I'm glad you managed to resolve this and got your sync icons back and your Dropbox folder syncing.

If you need anything else, don't hesitate to let us know.

Have a great weekend!

Hannah, apologies for confusing you with someone who has been helping me on another issue!

I decided to have one last try at an advanced reinstall. The app had been updated in the meantime, to v. 243.4.6956, and now it works. It syncs and I have sync icons.

Thanks again.

Thanks, wensleydale​.

We appreciate your feedback here and should you ever wish to continue looking into this, we'd be happy to help.

Have a great day!

Thanks Jay, but that's where I started before coming here. I'm now busy moving all my files into iCloud (on another Mac, where Dropbox does work) prior to cancelling my Dropbox subscription.

Thanks to you and Eleanor for trying to help.

Thanks for the info. At this point it might be better for the support team to look into this in more detail.

You can contact them directly via this link, and they'll be able to investigate further.

Jay, no I don't. Dropbox works fine on the other Macs on this network. The settings on this one have not changed since last weekend, when Dropbox was working here too.

HI wensleydale​, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

I followed the instructions but on trying to reinstall I can't even sign in. I keep getting the error message "Something went wrong".

Hmm, I see.

In that case, please try these steps for an advanced reinstall of the Dropbox app and keep me posted with the results.

I have deleted the folder that was not syncing, emptied the trash, reinstalled the app and restarted. The remaining Dropbox folder is still syncing but still has no sync icons.