Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

A_E's avatar
A_E
New member | Level 2
3 years ago

I think my account has been downgraded and now I cannot access my Vault

I set up vault some time ago and now cannot see it at all. I think my account might have been downgraded. If I upgrade again, can I get it back?

thanks

Dropbox Vault

1 Reply

Replies have been turned off for this discussion
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey A_E, thanks for joining our Community.

     

    When you downgrade your account, your Vault becomes just a regular folder in your account.

     

    So, if you only want to access the files in your Vault, they should already be in your account.

     

    If you want to have access to the feature again, you'll need to re-upgrade your account to a Dropbox Plus, Professional, or Family plan.

     

    Let me know if you have any questions!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!