Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

robertcout's avatar
robertcout
Explorer | Level 3
4 months ago

I'm trying to sign back into my mobile app, but it says my email address is already in use.

I had a problem with my computer and had to reinstall dropbox, but now the dropbox of my phone is no longer sinced with my PC? i tried replacing my computer address to put the same as my phone but I get the message that the address is already in use ?

I also tried linking the 2 addresses and I again got an error message

Please help

Account Access
Error Messages
Mobile
  • Rich's avatar
    Rich
    4 months ago
    robertcout wrote:

    I i tried replacing my computer address to put the same as my phone but I get the message that the address is already in use ?

    You weren't trying to sign in. You were creating a new account and Dropbox wouldn't let you because an account already exists with that address. Make sure you're signing in.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 months ago
    robertcout wrote:

    I i tried replacing my computer address to put the same as my phone but I get the message that the address is already in use ?

    You weren't trying to sign in. You were creating a new account and Dropbox wouldn't let you because an account already exists with that address. Make sure you're signing in.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!