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Forum Discussion

Ivanom's avatar
Ivanom
Explorer | Level 3
2 years ago

I'm unable to restore my backup

Hi!   I'm trying to restore my backup from my previous pc to a new one.   However when I try to restore the backup, Dropbox show this message "Couldn't complete setup" ( I'm going to upload a scr...
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Ivanom, sorry for jumping in.

 

Can you send me a full screenshot of what you see on your Backups page online, as well? 

 

I’d also like you to open your backup settings online, and send me a screenshot of what appears there.

Ivanom's avatar
Ivanom
Explorer | Level 3
2 years ago

Hi Nancy, where should I go to check the backup settings online? because inside the Backups page online, on the top right, inside the menu "Manage backups" there is a button "Open backup setting" which opens the windows client, not a web page.

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