Installation Failed Error Code 1073741795

Thanks for the nudge here, Kyle mcGill.

If you're not able to uninstall Dropbox, please follow these steps:

1. Open the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager".
2. Click "Processes", to see if there are any processes associated with Dropbox, that might be preventing it from being uninstalled. (You may need to click "Show processes from all users" to check all processes)
3. If you see any Dropbox processes, click on the line that references the process to select it and click on "End Process"

Once this is done, try to uninstall once again, to see if it works.

Hmm, the only process I see in the list from Dropbox is when I attempt an uninstall:

Clicking "end process/task" gets me this:

Launching the troublshooter retries the uninstall only to get the same result- an uninstall failure.

Hey Kyle mcGill, hope you don’t mind if I jump in. 

Since the same issue persists, I can open a ticket for you and send it over to your Community email address. 

Let me know if that’s alright. 

Sure Nancy, thank you.
I'll keep an eye out for it.

I just opened a ticket for you! 

When you’ve got some time, please reply back to me, and we’ll further check this.

Cheers.

Is there ANY update on the original purpose of this thread??? This is absolutely ridiculous. I'm about to just wipe my whole system and start all over again. How does a program that is working perfectly just stop after an update. And why doesn't it happen on my laptop or other devices. Please get us an answer to this ASAP.

Is someone actually working on this??? It’s been weeks with zero answers.  How can that possibly be???

Indeed, first line support and requesting us to open and report tickets in detail went well, using dropbox-snapshot, which did install flawlessly, also worked well. Paying my dropbox subscription also went perfectly. Getting any second (line?) response to the reported issue takes at least a month (if any?). Please Dropbox, I built my private and work environment around cloud accessibility and paid for this. Is there any idea where this error can originate from so that I can resolve it myself? Installers of any other type of software, including dropbox snapshot, work perfectly. Please, even if you do not aim to further fix this, update us so we can cancel our subscription and move on with an alternative, because this affects in particular my professional life seriously.

Nancy  Megan   Emmet (this issue has not been resolved actually)   Jay    Hannah 

Hi everyone, I hope you're all doing well! 

As JenTo correctly mentioned, we will update this (and any other related threads) once we hear back from our Team about the issue. Trust to know we won't leave you hanging! 

In the meantime, feel free to share your ticket number here, so I can locate it on our system. If you don't have one, you should be able to open it, by visiting this page from an incognito tab on your browser if you're using a Basic account. 

A normal tab if you are using a paid plan. If you have any issues doing so, let me know and I can help you out. 

Thank you for your time guys!