Forum Discussion

Sarah W.31's avatar
Sarah W.31
New member | Level 1
10 years ago

iPad app won't let me log in - please help!

The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate.   Also, for every four or five tries I do, it take...
Mobile
Setting up the apps
tango1's avatar
tango1
Explorer | Level 4
7 years ago

Same problem !!!

"Login Failed"

I give up and use Box.com

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago

For those of you on older iPads, remember that the Dropbox app now requires iOS 10, and older versions of the Dropbox app that would previously connect to Dropbox are being blocked as they are no longer compatible with the service. So for some of you, this isn't a case of a simple problem that can be resolved, and is, in fact, planned obsolescence of the Dropbox app.

If you have an older iPad on iOS 9 or earlier, it's just a matter of time before it's no longer able to connect to the Dropbox service.

  • tango1's avatar
    tango1
    Explorer | Level 4
    7 years ago

    Thank you Rich, Dropbox should give such an explanation instead of "login failed".

    • rt_asl's avatar
      rt_asl
      New member | Level 2
      7 years ago

      No kidding. I just wasted an hour trying to get my older iPad to connect to Dropbox.  Let's try "customer service" Dropbox!  How hard is it to have a meaningful error message??

      I think I'll be joining the crowd and using another service.

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