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Sarah W.31's avatar
Sarah W.31
New member | Level 1
10 years ago

iPad app won't let me log in - please help!

The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate.

 

Also, for every four or five tries I do, it takes me to a page with a captcha and asks me to verify. The captchas are mostly illegible, but when I finally do find one I can read I type it in and click verify only to have the app kick me out to the sign in screen and give me that same "login failed" message. 

 

Note: my iPad iOS and dropbox app are both completely up to date.

Mobile
Setting up the apps

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  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hey Typaden,
     
    Can you let us know some more info about the issue you’re facing? Such as if you are trying to sign in via the mobile app or the web browser on your device. Also, if you see any error messages then please send a screenshot of this (excluding any personal info).
     
    Thanks!
  • rt_asl's avatar
    rt_asl
    New member | Level 2
    7 years ago

    No kidding. I just wasted an hour trying to get my older iPad to connect to Dropbox.  Let's try "customer service" Dropbox!  How hard is it to have a meaningful error message??

    I think I'll be joining the crowd and using another service.

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