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RichardHawke's avatar
RichardHawke
Explorer | Level 3
2 years ago

Issue installing Dropbox Passwords on Mac - I don't receive the confirmation on my iPhone to log in.

Hello,

 

I have just installed the dropbox application on my Mac.

After signing in the program asks for a confirmation from my iPhone, however I don't get anything on my phone....

 

After clicking to ask to send the request again, the same thing happens.... 

After trying to install on my phone, the same thing happens.... impossible to find the link on my computer????

 

Can someone help me even get the passwords app started?

Dropbox Passwords
iOS
Mac
Setting up the apps

17 Replies

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  • Lilipom's avatar
    Lilipom
    New member | Level 2
    2 years ago

    Hi Richard,

    Thanks for the reply, I'll wait another reply from the Dropbox staff.

    Finger crossed 😉

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @Lilipom! Sorry to hear you’re having the same issue. 

     

    Have you tried reinstalling the Passwords app on your mobile device? Does that seem to help at all?

  • Lilipom's avatar
    Lilipom
    New member | Level 2
    2 years ago

    Yes I did, but it didn't work. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @Lilipom, let me also jump in! 

     

    Have you made sure that your browser is up-to-date too? 

  • Lilipom's avatar
    Lilipom
    New member | Level 2
    2 years ago

    Hi Megan,

     

    Yes, my Chrome version is up to date, version 127.0.6533.120 (Build officiel) (64 bits)

    And my Dropbox Passwords Extension version is 3.26.0.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi @Lilipom, thanks for the info, I'd recommend contacting the support team for them to investigate this in more detail.

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