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JMS202's avatar
JMS202
Explorer | Level 4
7 years ago

Issue with Dropbox app on iOS 12.2: Files=> “Unable to Load Folder”

I am seeing an error in my Dropbox app for iOS 12.2 on both my two iPads AND on my iPhone whenever I go into the app and click on the Files icon at the bottom...it tries and then immediately returns ...
Mobile
Setting up the apps
JMS202's avatar
JMS202
Explorer | Level 4
7 years ago

I’m the original poster.  I have tried a dozen times to clear the cache, and now have completely uninstalled the app and reinstalled it (for the third time) and it still does not work.  I keep seeing the eternal “Unable to Load Folder”.  It’s a bug, folks, and repeatable on all my iOS devices, my phone which is cell+WiFi, and both my iPads which are WiFi only.

What I CAN do is manually search for a file, and then I can click on the ... menu and choose “Show in Folder” and then it brings up that directory path, but this is a poor workaround because although I can walk back up that tree, I eventually reach the top “Files” folder, and once I click on that, it’s back to la la land with Unable to Load Folder.  IT CANNOT LOAD THE ROOT FOLDER.

Please advise.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey again JMS202, 
 
As for the behavior you’re experiencing, I’ve sent you a ticket to the email address associated with your Community profile so as to have a more in-depth look. As such, please check your inbox for my latest message. 
 
Looking forward to hearing back from you!
  • scienceuser's avatar
    scienceuser
    Helpful | Level 5
    7 years ago

    same issue and not impressed by this UI either

    • bocaboy's avatar
      bocaboy
      Explorer | Level 3
      7 years ago

      My problem disappeared on both my iPhone Xs and iPad Pro after an update to the app and iOS 12.4.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Thanks for letting us know what worked for you, bocaboy - awesome work!

        As per your concern scienceuser, could you please confirm if you have the latest version of the mobile app installed? 

        If you do, could you please try reinstalling it? You can find the relevant steps to doing this here. 

        Spoiler
        Please bear in mind that uninstalling the mobile app won't delete your files, but any offlined/cached files will be removed from the device. As such, check that any changes made to offline files have been synced to your account and, if you'd like to make them available offline again, take note of them before reinstalling.

        If you're still having trouble with this, please don't hesitate to get back to me with any additional info/updates. Thanks in advance!

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