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JMS202's avatar
JMS202
Explorer | Level 4
7 years ago

Issue with Dropbox app on iOS 12.2: Files=> “Unable to Load Folder”

I am seeing an error in my Dropbox app for iOS 12.2 on both my two iPads AND on my iPhone whenever I go into the app and click on the Files icon at the bottom...it tries and then immediately returns ...
Mobile
Setting up the apps
Fredrick L.1's avatar
Fredrick L.1
Explorer | Level 4
7 years ago

OK, just to be clear, what solved it for me was clearing cache on the Dropbox app.

How?

1) Click on Account on the bottom of the left sidebar

2) Click on the blue gear in the top left corner of the left sidebar

3) The "Settings" popup page will appear. 

4) Scroll down and you will see "Clear Cache"

5) Tap that.

Problem solved. At least for me.

bocaboy's avatar
bocaboy
Explorer | Level 3
7 years ago

Fredrick, thanks for the update. While we apparently had the same symptom, I was able to correct it on both my iPad and iPhone with clicking on the thumbnail/list icon on the upper right. Somehow that fixed the problem on both devices.

I'll hang on to your solution in case it happens again.

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