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Forum Discussion

JMS202's avatar
JMS202
Explorer | Level 4
7 years ago

Issue with Dropbox app on iOS 12.2: Files=> “Unable to Load Folder”

I am seeing an error in my Dropbox app for iOS 12.2 on both my two iPads AND on my iPhone whenever I go into the app and click on the Files icon at the bottom...it tries and then immediately returns ...
Mobile
Setting up the apps
Eugene M.3's avatar
Eugene M.3
New member | Level 2
7 years ago
Similar problem in iOS 12.4. Only worse as not matter what I try on iPhone 10x plus I can’t create a folder.
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there Eugene M.3, 

As a first step, could you please confirm if you've tried clearing the mobile app's cache?

If you have and you're still having some trouble with this, could you please clarify the following:

  • Are you getting this error when you try to access your account from a web browser on your mobile or through the Dropbox mobile app directly?
  • Are you trying to access/create a folder in a regular/personal folder or a shared folder?

Finally, could you please send me a screenshot (without any personal info) of the error message?

Thanks in advance!

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