Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

tomasrangel's avatar
tomasrangel
New member | Level 2
2 years ago

I've changed my Mac username and home directory name and Dropbox stoped working

Hello,
I've installed the dropbox app on my new mackbook and everything worked fine;
Then I have changed my username and the home directory name: It was /Users/Kiki-pessoal and now it is /Users/tomas;
After that, dropbox wasn't working anymore on my Mac.
So, I've uninstalled Dropbox app from my Mac and tryed to install it once again, but it is not working because along the new installation the app is searching for the older folder /User/kiki-pessoal/.dropbox instead of the new one and obviously it is not finding.
Then it tells me to contact Dropbox support with the following message:
/var/folders/nn/ glydmg6n7k541jm8mpbjlcc0000gn/T/ dropbox_errorat91owwi.txt

How should I proceed? Thank you so much

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!