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lrk322's avatar
lrk322
New member | Level 2
2 years ago

Latest Dropbox won't open on Ventura 13.4.1 for Mac

I received the notification on 6/15 that the issue had been resolved, but I am still unable to open dropbox on my mac. I have my log below. Any insight is much appreciated. 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 178.4.4811
bn.constants.WINDOWS_SHELL_EXT_VERSION: 62
bn.is_frozen: True
machine_id: a53c779e-f19c-5d5f-821d-c71a3e34ee78
pid: 71391
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='admin', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Admin', pw_dir='/Users/admin', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='admin', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Admin', pw_dir='/Users/admin', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/admin'
appdata: '/Users/admin/.dropbox/instance4'
real_path='/Users/admin/.dropbox/instance4'
mode=0o40700 uid=502 gid=20
parent mode=0o40700 uid=502 gid=20
dropbox_path: '/Users/admin/Library/CloudStorage/Dropbox'
real_path='/Users/admin/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/36/vchp51757dnbcy61q0s_hfs40000gp/T'
real_path='/private/var/folders/36/vchp51757dnbcy61q0s_hfs40000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5351, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 857, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/278a6503-d6fb-4457-9b50-3c05f8d4ee5f’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/278a6503-d6fb-4457-9b50-3c05f8d4ee5f’.}

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi lrk322, sorry to hear about this.

     

    Could you try quitting the desktop app, rebooting your computer and relaunching the desktop app anew?

     

    Let me know how it goes!

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