Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

Dance 2XS's avatar
Dance 2XS
New member | Level 2
2 years ago

Log out of a device remotely - Email not working

I am trying to set up the desktop app on my computer, however it won't allow me to sign in because it says I am already signed in with a different account. I can not sign out of this old account because I don't remember the password, and the email address that was used has a typo in it so I can't do a password reset. Any ideas how I can log out so I can set my new account up?

desktop
Install
Uninstall

1 Reply

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    2 years ago

    Hello, you can try clearing the Dropbox app data on your computer to force it to forget the old account credentials. If this doesn't work, I suggest uninstalling the Dropbox app completely and then reinstalling it again.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!