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Forum Discussion
Lost my Dropbox folder after reinstalling macOS
HELP
I had to reinstall Mac OS and everything is gone on my laptop. Before I had a local file on the laptop that said Dropbox, which had everything I had on in the Dropbox cloud --- how do I get that back onto my laptop.
8 Replies
- Mark
Super User II
Have you downloaded Dropbox and reinstalled it to your laptop using the email address and password you used previously?
yes
Yes
NOthing appears do I have to do anything. Sorry for a lame question, I lost my son in august and he was my tech man, so I am now a Techno Peasant
NOthing appears do I have to do anything. Sorry for a lame question, I lost my son in august and he was my tech man, so I am now a Techno Peasant
Yes
I have replied but I have never done this before, so I don't know if this got to you
- Nancy
Dropbox Community Moderator
I’m really sorry to hear for your loss, Daniel. Let’s have a look together.
To clarify, can you see your Dropbox files here, or have they disappeared from the Dropbox website, as well?
Finally, have you been in touch with our support team about this? If yes, please send me your ticket number.
