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twid's avatar
twid
Explorer | Level 4
4 years ago
Solved

Mac OS Ventura - incompatible?

I am a new premium subscriber as of yesterday.  I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above.     Thanks,
desktop
Dropbox Plus
Install
Mac
Setting up the apps
radlyeel's avatar
radlyeel
Explorer | Level 4
4 years ago

I just found this thread a few minuts ago when I upgraded to Ventura (MacOS 13.0.1)  I've been a paying Dropbox user for years..  I have an M2 Macbook, and I downloaded both installers mentioned above, Dropbox 161.4.4923.dmg and DropboxInstaller.dmg.  Neither one works.  At one point I had a "Dropbox.app" in the Applications folder, but all it did was open a Finder window on my local Dropbox folder.  Any real help would be appreciated.

Jesus Gerardo M's avatar
Jesus Gerardo M
New member | Level 2
4 years ago

I can seemingly install the Dropbox App from the .dmg without issues, BUT once I open it, I cannot sign in. The sign in button is unresponsive. If I go to Settngs --> Account, I get another sign in button there, which is "clickable", but there's a spinning star looking thing that has been stuck for minutes... (the prompt to enter a password just doesn't pop up at all).

 

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