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Forum Discussion

Lesbo's avatar
Lesbo
Explorer | Level 4
3 years ago

MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update

MacOS Ventura 13.0.1 - running on Intel Core i9 15" (2019) Macbook Pro  The Prompt keeps coming up even though I have run the installation numerous times   DropBox for MacOS is Now Ready Upda...
desktop
Error Messages
Mac
Setting up the apps
tucsonbil's avatar
tucsonbil
Explorer | Level 3
3 years ago

Jay:

 

Thank you for your suggestion ... I've done as you indicated and am now waiting on Dropbox to successfully install or loop back to the earlier condition. 3 hours 55 minutes to go. I'll circle back when I know more ...

Bill

tucsonbil's avatar
tucsonbil
Explorer | Level 3
3 years ago

Jay:

 

Didn't take but 5 minutes. It didn't even finish indexing the files ... Back to square one.

 

Bill

  • alissa914's avatar
    alissa914
    Collaborator | Level 9
    3 years ago

    I wonder if the solution here isn't to make sure all files are fully synchronized, quit out of it, uninstall Dropbox, and then just reinstall fresh to resync files.  Not sure why but I wasn't having any issue with this... but I think I uninstalled Dropbox at one point since I was running the files on my local NAS which has a cloud sync feature (which is very useful) for Synology.

     

    But I needed files for my laptop when I'm on the go that can't wait until I get home, so maybe this was a permissions issue where I gave it full disk access in Privacy settings in Settings for Mac Ventura.  All these posts almost sound like the system can't access the folder but doesn't tell you that it can't  except by just not installing the update and prompting you all the time.

    • tucsonbil's avatar
      tucsonbil
      Explorer | Level 3
      3 years ago

      Alissa:

       

      I'll give it a try and see what happens ... Will report back with what I find.

       

      Thank you.

       

      Bill Arnold

      • Lesbo1's avatar
        Lesbo1
        Explorer | Level 3
        3 years ago

        Hi,

        My problem (same as this ones) was referred to Dropbox support, there were a number of things I tried with the support person.

        I then got some higher priority items to work on so I haven't been able to get back to the resolution with the support person.

        All the things we were trying seemed to be permission related.

        I suggest that yours get refferrered to Support to look at, I don't have the time to waste anymore.

        It seems to be a Mac OS Ventura problem, because my iMac Late 2012 is NOT having the same problem

         

    • tucsonbil's avatar
      tucsonbil
      Explorer | Level 3
      3 years ago

      Well, deleting dropbox + all related file and downloading / reinstalling didn't work either ...

       

      Bill

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