MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update

Alissa:

I'll give it a try and see what happens ... Will report back with what I find.

Thank you.

Bill Arnold

Hi,

My problem (same as this ones) was referred to Dropbox support, there were a number of things I tried with the support person.

I then got some higher priority items to work on so I haven't been able to get back to the resolution with the support person.

All the things we were trying seemed to be permission related.

I suggest that yours get refferrered to Support to look at, I don't have the time to waste anymore.

It seems to be a Mac OS Ventura problem, because my iMac Late 2012 is NOT having the same problem

Well, deleting dropbox + all related file and downloading / reinstalling didn't work either ...

Bill

Thanks ... 

How do I get this kicked up the food chain?

Bill

Hey tucsonbil, thanks for keeping us updated on your case.

Do you mind if we reach out to you via email, so we can take a closer look?

Please do!

Thank you ...

Bill Arnold

[removed per Community Guidelines]

Hey tucsonbil! Sorry for jumping in. 

I just opened a ticket for you. When you get a chance, please reply back to it, and we’ll check this further.

I have this same problem. Ever since I updated to Ventura 13.3.1, Dropbox just shows "Starting ..." and the drive keeps spinning until (hours later) I get tired of it and quit Dropbox. When it's showing "starting …" other apps won't run, presumably because I have ALL my files in Dropbox.

I have restarted the computer a couple of times, uninstalled Dropbox and re-installed, all with no effect.

I'm on a MacBookPro 13-inch, 2020, 4 ports.

Would really appreciate some help. I can't work!

Thank you.

Hi ProfP1313, welcome to our Community!

Now, let's jump straight into this, and check a few things. Can you check the app's precise syncing status, along with the version you're using, and let me know more? You can find the version by hovering your mouse over the little Dropbox icon, on your menu bar, next to your WiFi.

Also, how long is the app stuck in this starting limbo?

Let me know more, and we'll take it from there! 

Hey Oshioyi, do you mean that the notification to update your Dropbox app to the new Dropbox for macOS never goes away, even though you've gone through with the update?

Or are you having a different issue?

Hi Oshioyi,

We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

Thank you!

Emmet

Hi

I've managed to get it working after multiple attempts.

Hi

Can I ask what version of Mac OS you are running

I have been having problems with Mac OS Ventura 13.3.1

My iMac at home which is a fair bit older, has no problems it is the MacBook Pro 15" 2019 that is having the problems

Thanks

Les

Same issue here on a brand new Mac Studio. "Dropbox for macOS on File Provider is now ready." Currently at v177.4.5399. I've run through the process a few times and upon starting Dropbox, it tells me again that I should update.

Hey jackmoffett, sorry to hear abut this.

May we reach out via email to have a further look internally? 

You can reach out via email

But I have had Dropbox support look and provide suggestions and me run a number of things none of which worked

Yes, you may.

Hi Lesbo2 & jackmoffett, I just sent you an email, I'll see you there!

Can i get help too... Loop with notification is always appearing even procedure is finished couple of times.

ogitive, can you let me know what's the exact OS version of your computer, for starters?

Thanks!

Hi

Mac OS Ventura 13.4.1 (22F82)

Ventura 13.4.1 (22F82)

Hi Lesbo1, I just sent you an email, I'll see you there! 

Hi All,

My Problem has been solved by Ned

This is the reference ticket number, the solution is customised for the individual user because there needs to be specific commands that need to be executed using sudo with specific folder names

Ticket #22401840: Dropbox Community Support - Follow Up

Thank you all