MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update

Hey jackmoffett, sorry to hear abut this.

May we reach out via email to have a further look internally? 

You can reach out via email

But I have had Dropbox support look and provide suggestions and me run a number of things none of which worked

Yes, you may.

Hi Lesbo2 & jackmoffett, I just sent you an email, I'll see you there!

Can i get help too... Loop with notification is always appearing even procedure is finished couple of times.

ogitive, can you let me know what's the exact OS version of your computer, for starters?

Thanks!

Hi

Mac OS Ventura 13.4.1 (22F82)

Ventura 13.4.1 (22F82)

Hi Lesbo1, I just sent you an email, I'll see you there! 

Hi All,

My Problem has been solved by Ned

This is the reference ticket number, the solution is customised for the individual user because there needs to be specific commands that need to be executed using sudo with specific folder names

Ticket #22401840: Dropbox Community Support - Follow Up

Thank you all

I cant see this ticket, can you plase copy paste SUDO command here in conversation or make screenshot? Thank you in advance @lesbo1

Please note -

(1) Change where there is /UserName/ to match the user name that is logged into the Mac

(2) Also .dropbox-two maybe different path, the information came from the error text file that I sent to support

Below is from Support

To ensure that the software is working correctly, I’d like you to do a complete reinstall to try to fix the problem. This will not affect or remove the files in your Dropbox folder.
 
Please save and quit all programs accessing files in the Dropbox folder, and then follow these instructions:
 
Note: Please be sure to take note or take a screenshot of any Selective Sync settings you may have applied as well as the location of your Dropbox folder (if not in the default location) prior to re-installing, as you will need to match these settings upon re-install.
 
1) Stop Dropbox (If needed):
 

•          Click the Dropbox icon in the menu bar at the top of your screen
•          Click on your profile picture or initials to the right of the search bar and select 'Quit Dropbox'

 
2) Download the newest version:
 
https://www.dropbox.com/downloading
 
3) Open your Terminal app (Located at /Applications/Utilities/Terminal)
 
4) Copy and paste the following lines into the Terminal, ONE AT A TIME, and press ENTER after each one. PLEASE make sure you copy and paste these commands (don't type them by hand), as getting them wrong could cause some harm. You'll be prompted for your computer's admin password (not your Dropbox password) after entering the first command. Keep in mind that the password field in the terminal will remain blank as you type your password. After you type it, just press ENTER. You'll know that these instructions complete normally once the initial line of text (called prompt) comes up again:
 
sudo chown "$USER" "$HOME"
 
sudo chown -R "$USER" "/Users/UserName/.dropbox-two/Dropbox"
 
sudo chmod -R u+rw "/Users/UserName/.dropbox-two/Dropbox"
 
sudo mv ~/.dropbox ~/.Trash/dropbox.old
 
sudo chmod -N ~
 
sudo mv /Library/DropboxHelperTools ~/DropboxHelperTools.old
 
Please note that once the prompt displays, the instruction completed the requested task and is ready for the next command. If the command returns an error or does not respond after an hour, you may want to try restarting your computer and try these steps again.
 
5) Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action.
 
6) Open the .dmg file from step # 2 and double click the Dropbox icon to install Dropbox.
 
7) When Dropbox has finished installing, during the initial setup and sign in process, apply any Selective Sync settings you may have had prior to the reinstall and select the Dropbox folder location (if not in the default location).
 
IMPORTANT NOTE: Because this process removes the previous settings and configuration, if you wish to avoid re-downloading your Dropbox content, you will need to manually choose the location for Dropbox to sync to, otherwise you will create a new Dropbox folder which will start to download your content again.
 
To select your already established folder on your drive, after signing in and choosing which folders to sync, and before you click on "Open my Dropbox folder", you should see an "Advanced Settings" link, click on this.
 
Then you can choose the parent folder of the already established Dropbox folder. For example, if you have your Dropbox folder in the path "/Volumes/DifferentPlace/Dropbox (Team)" you'll want to select the folder "/Volumes/DifferentPlace/".
 
At the end of this process, after clicking "Open my Dropbox folder", it might take some time to re-index the files and sync any pending changes.
 

Thank you so much, i will try this today

When I start up DropBox I would get an error as per attachment

Then there is a link to the error file, the paths and login name will be in that

================================

ERROR FILE

bn.BUILD_KEY: Dropbox

bn.VERSION: 177.4.5399

bn.constants.WINDOWS_SHELL_EXT_VERSION: 61

bn.is_frozen: True

machine_id: 53a05025-9733-5042-92a7-b2f3cd361cf5

pid: 63921

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='USERNAME', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='user', pw_dir='/Users/USERNAME', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='USERNAME', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='User', pw_dir='/Users/lesszerda', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'USERNAME', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'USERNAMEa', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

           mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/USERNAME

appdata: '/Users/USERNAME/.dropbox/instance1'

         real_path='/Users/USERNAME/.dropbox/instance1'

               mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/USERNAME/Library/CloudStorage/Dropbox'

              real_path='/Users/lesszerda/Library/CloudStorage/Dropbox'

                    not found

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/09/ddy5d4ts6kgbjwlycp3pc0gc0000gn/T'

         real_path='/private/var/folders/09/ddy5d4ts6kgbjwlycp3pc0gc0000gn/T'

               mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "desktop/dropbox/client/main.py", line 5349, in _setup_root_for_account

  File "desktop/dropbox/sync_root/helpers.py", line 514, in get_root_for_account

  File "desktop/dropbox/foundation/futures/basic.py", line 857, in result

  File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/16da18ed-ed2c-445a-87a5-79018195ff12’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/16da18ed-ed2c-445a-87a5-79018195ff12’.}

===============================================================

Hey Lesbo1, are you still having this issue after the steps provided by our support team or is this resolved for you?

Hi,

Appears to be now resolved 

Thank You

Happy to hear that, Lesbo1!

If you come across any other issue, please let us know.

Have a great day!