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Lesbo's avatar
Lesbo
Explorer | Level 4
3 years ago

MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update

MacOS Ventura 13.0.1 - running on Intel Core i9 15" (2019) Macbook Pro 

The Prompt keeps coming up even though I have run the installation numerous times

 

DropBox for MacOS is Now Ready

Update Dropbox to use it on the latest version of MacOS

Get Started

 

 

desktop
Error Messages
Mac
Setting up the apps

70 Replies

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  • Oshioyi's avatar
    Oshioyi
    Explorer | Level 3
    3 years ago
    Hi. I don't know if the update is done. This is the loop.
    Notification to update. Click update. Dropbox quits. Dropbox loads. Have to relogin again. 2FA entered. Dropbox icon in tray has notification icon. Same message is there. Repeat.
    So I don't know if the update is done successfully.
  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Oshioyi,

     

    We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

     

    Thank you!

     

    Emmet

  • Oshioyi's avatar
    Oshioyi
    Explorer | Level 3
    3 years ago

    Hi

     

    I've managed to get it working after multiple attempts.

     

  • Lesbo1's avatar
    Lesbo1
    Explorer | Level 3
    3 years ago

    Hi

    Can I ask what version of Mac OS you are running

    I have been having problems with Mac OS Ventura 13.3.1

    My iMac at home which is a fair bit older, has no problems it is the MacBook Pro 15" 2019 that is having the problems

     

    Thanks

     

    Les

  • jackmoffett's avatar
    jackmoffett
    Explorer | Level 3
    3 years ago

    Same issue here on a brand new Mac Studio. "Dropbox for macOS on File Provider is now ready." Currently at v177.4.5399. I've run through the process a few times and upon starting Dropbox, it tells me again that I should update.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jackmoffett, sorry to hear abut this.

     

    May we reach out via email to have a further look internally? 

  • Lesbo2's avatar
    Lesbo2
    New member | Level 2
    3 years ago

    You can reach out via email

    But I have had Dropbox support look and provide suggestions and me run a number of things none of which worked

  • ogitive's avatar
    ogitive
    Explorer | Level 3
    3 years ago

    Can i get help too... Loop with notification is always appearing even procedure is finished couple of times.

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