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TomasVEUS
28 days agoNew member | Level 2
Making all of my files available offline on Mac OS 15.4
Hi, many (about 50% of 22GB) of my files and folders are displayed with the cloud icon, even I have the settings to always offline.
When I click on the cloud icon for these files a I get error:
The operation couldn’t be completed. Operation not permitted
When I try to opne the file, the first time the same error appears, when I try the second time, the file is opened fine and the cloud icon disappear.
How do I fix this? I need to make sure all my files are offline on this Mac but I can't manually open 20k+ files
No sync issues:
Thanks in advance
12 Replies
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- vladgasan27 days ago
Dropbox Product Manager
Hi TomasVEUS ,
It looks like Dropbox wasn’t able to sync one of your files because of a system permission issue. Here are a few easy steps you can try to fix it:
- Restart your computer — this often clears system locks.
- Move the files/folders out of the Dropbox folder (for example, to your Desktop), then move them back into Dropbox.
- Duplicate the files/folders — right-click it, select Duplicate, and let Dropbox sync the new copy.
- Rename the files/folders — slightly change the name (for example, add “-new” at the end).
Let us know if you need help with any of these steps!
- Walter27 days ago
Dropbox Community Moderator
In that case, can you navigate in these folders and check if there are any sub-folders or files that are online-only and make them available offline from there TomasVEUS?
- TomasVEUS27 days agoNew member | Level 2
Hi, Dropbox already has full disk access:
When I control click on the Dropbox folder and select make it available offline, it added the green check marks to many of the folders, but the cloud icon is still there and those files are not synced:
- Hannah27 days ago
Dropbox Community Moderator
Hey from me as well, TomasVEUS.
So, just to confirm, if you control-click the Dropbox folder itself, and choose the "make available offline" option, it fails with the above error after trying to sync for a while?
Can you give the Dropbox app full disk access, by following the steps here, to see if it helps?
- TomasVEUS28 days agoNew member | Level 2
I checked about 10 of the folders, same permissions for most, including the folders that work just fine.
Small differences in everyone as some folders have no access but that should not matter as tomasv (the user in which context the process runs) has both read & write.
I also don't think it's permissions because of the 2nd time opening and the file gets downloaded
- Walter28 days ago
Dropbox Community Moderator
Thank you for clarifying that for me, Tomas. Can you check the permissions of the problematic files and folders by using these steps and let us know what you find?
- TomasVEUS28 days agoNew member | Level 2
It's the default: /Users/tomasv/Library/CloudStorage/Dropbox
- Walter28 days ago
Dropbox Community Moderator
Thanks for the screenshot TomasVEUS - most appreciated! Could you also let me know the location of your Dropbox folder as per the app's preferences under the sync tab?
- TomasVEUS28 days agoNew member | Level 2
Sure, here it is:
- Walter28 days ago
Dropbox Community Moderator
I see, thanks for the clarifications there TomasVEUS - could you also send us a screenshot of the exact error you're getting so that we can have a visual of that too?
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