Migration from 2017 MacBook to 2023 MacBook Air 15" problem

Question

When I migrated the files on my 2017 MacBook to my 2023 MacBook Air, Drobox is no longer showing most of my files. &nbsp;On the sidebar, there is the Dropbox Application, but most of my files were found in the Favorites section of the sidebar, in a file named: Dropbox (9-9-23 10/34 PM). &nbsp;What happened to cause the files to no longer show uo in the Dropbox app?

Walter · Answer

Hey GoodWillTalking, thanks for using Dropbox and posting on our Community.
&nbsp;
Could it be that you were migrated to the updated Dropbox for macOS on File Provider on your new computer?
&nbsp;
Can you take a look at the app's preferences under the sync tab and let us know the location of your Dropbox folder?
&nbsp;
Thanks so much!

GoodWillTalking · Answer

When I click on the Dropbox icon, where there are very few files, it tells me that the Dropbox folders are stored here:/Users/user1/Library/CloudStorage/Dropbox&nbsp;Then if I click on the file folder in the Favorites Sidebar, then click on Get Info, it shows this:Macintosh HD&gt;Users&gt;User1&gt;Library&gt;Cloud Storage&nbsp;Is that what you needed? &nbsp;I'm not very computer literate.

Hannah · Answer

Thanks for this info, GoodWillTalking.
&nbsp;
It does look like your Dropbox folder's location is in CloudStorage, which is where it's supposed to be with the Dropbox for macOS on File Provider.
&nbsp;
The fact that it's not showing all your files, though, could be related to other things.
&nbsp;
Could it be possible that not all the files in your old computer, are synced to your Dropbox account?
&nbsp;
If you go to your account online, are you able to see all the files or just the ones that also appear on your new computer?

Forum Discussion

Migration from 2017 MacBook to 2023 MacBook Air 15" problem

About Apps and Installations

Need More Support

Related Content

Migrating to smaller computer (Macbook Air)

Migrating to a New Mac Using the Apple Migration Assistant Program

Migrate OneDrive files to Dropbox

Migration von MacBook zu neuem MacBook - "Wieder-"Einrichtung des Dropbox Backups

MacBook Air won't sync

Recent Discussions

How can I make a shortcut to a Dropbox folder via the widgets on my Android phone?

I'm trying to install the Dropbox app on my computer, but it randomly stops.

Can we disable the Dropbox menu bar icon on macOS?

'Something went wrong' error, cannot view any files

Dropbox app on my Mac is stuck. "Reconnecting to the internet. This may take a moment".