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WatsonA's avatar
WatsonA
Explorer | Level 3
2 years ago

Mixup with existing and "new" accounts on Mac desktop app

Setting up a new Mac, I accidentally logged into Dropbox using an old user email and password. I thought I was signing in but signed up for a new account. I had chosen to relocate the Dropbox folder ...
desktop
Mac
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Glad everything is back on track WatsonA! 

 

If there is anything else that we can help with, don't hesitate to let us know, cheers!

WatsonA's avatar
WatsonA
Explorer | Level 3
2 years ago

I keep getting an error box saying "Dropbox Unexpectedly Quit", with buttons offering "Restart" or "Close." If I restart the same thing happens again.

I was in a Chat with someone named Aurora, who said she was going to email me instructions on how to do something like an advanced install or reinstall; I can't recall the exact phrase used. It was apparently too long to put into the chat. I posted my email address and closed down the browser after saying, "Email is fine."

I never received any emails. Does anyone know what Aurora might have been referring to? I really want to get Dropbox working on my new MacBook-Pro.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey WatsonA, have you checked both your spam and junk folders, to make sure you haven't received any emails there? 

     

    You should be able to find an email from Aurora on the email address linked to your Dropbox account. 

     

    In any case, you can find the steps for an advanced reinstall here.

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