Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
New dropbox: Preview.app creates duplicate files within Dropbox Backup/Documents
Hi,
since upgrading to the new, Ventura-compatible version of Dropbox, I am experiencing an odd issue: Whenever I make a change to a PDF (such as entering text) within the Documents folder (that is backuped up by dropbox), Preview.app creates a duplicate and states it can't overwrite the original file. I can then, however, manually locate the path and overwrite it. This doesn't happen outside Dropbox, and it also doesn't happen inside the folder "Downloads" even though that is also within Dropbox Backup. When I disable Dropbox Backup and make Documents a regular folder, I don't have the issue anymore. It looks like a permission problem or something alike, does somebody have an idea what I could do?
Thank you all!
9 Replies
- Hannah
Dropbox Staff
Hey Timecop, can you please try the following steps, to see if they help?
- Click on the Dropbox icon in your menu bar and then click your profile picture or initials
- Select 'Preferences'
- Click on the 'Account' tab
- Hold down the 'Option/Alt' key
- Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option/Alt' key)
- You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones
