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Forum Discussion
DarthEd
2 years agoHelpful | Level 6
New stable Build 186.4.6207 crashed 4-5 times.
I just upgraded to this new "stable build", and it has crashed on me 4 or 5 times in 10 minutes. Not cool.
Mac Intel. I'm on Mac OS X 10.13.6. No problems with the previous build.
The "Preferences" menu option doesn't seem to work. Selecting "Hardware Acceleration (GPU)" from the menu doesn't unselect it. It's just always selected.
Nov 5 23:08:26 Computer com.apple.xpc.launchd[1] (com.apple.xpc.launchd.oneshot.0x10000033.Dropbox[71503]): Service exited due to signal: Segmentation fault: 11 sent by exc handler[0]
- DarthEdHelpful | Level 6
Hi, Megan. Thanks for the reply.
Accessing the Dropbox menu in the top-right of my menubar would often seem to trigger the crash. If I didn't do anything, I don't think it would crash, but I'm not sure. I tried going back to previous stable versions to see when this regression started. I tried a bunch (185, 184, 183, etc.) and kept having the same problem. I got as far as 175 before I gave up and restored my old Dropbox client (which is like version 149 or something like that) from my semi-daily backups. It still works flawlessly, but Dropbox says I need to upgrade in the next 6 days or else that version will stop working.
- HannahDropbox Staff
Hey DarthEd, even if you install a previous version of the Dropbox app, it's an app that auto-updates, and since the version you went back to is pretty obsolete, it's normal that it will stop working at some point.
Have you tried deleting the app, restarting the device and then reinstalling it, to see if that helps with the crashing issue?
Also, are you getting any errors when the crash happens?
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