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BMS_Erik's avatar
BMS_Erik
Explorer | Level 3
2 years ago

ONE of MY windows computers is not syncing to dropbox

Hello,

 

One of my desk top computers is not syncing any files to the dropbox account. It shows the computer on the account, but the desktop folder is not there anymore.  When I look at the files none are showing the sync icon.

 

any ideas?

desktop
sync
Windows

19 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi BMS_Erik, thanks for bringing this to our attention.

     

    Is the Dropbox desktop application currently running and syncing on that machine?

     

    What OS and Dropbox app version are they on?

     

    This will help me to assist further!

    • BMS_Erik's avatar
      BMS_Erik
      Explorer | Level 3
      2 years ago

      Jay,

       

      195.4.4995

      Windows 11

       

      Basically I have 4 computers connected to my Dropbox. Computers 1,2,3 communicate as they should. Computer 4 is not syncing nor is the desktop is showing up to allow computers 1,2,3 to view the desktop contents. I did a chat with Dropbox and they had me delete the backup on computer 4, but that did not solve the issue.  Just last week I had no issues. This issue started yesterday.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey BMS_Erik - sorry to jump in here, but could you try the latest version of the app from this page and let us know how it goes?

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