Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here!
Forum Discussion
keithsturgill
2 years agoExplorer | Level 3
Passwords 2FA Not Showing on Android
Anyone else having this issue? My passwords and notes are syncing between my desktop, laptop and Android. But my 2FA codes are only showing up on my desktop and laptop.
5 Replies
- Jay2 years ago
Dropbox Community Moderator
Hi keithsturgill, thanks for bringing this to our attention.
Just for clarification, are these 2FA codes for specific sites?
What version of the Dropbox Passwords app do you have installed on your mobile device?
This will help me to assist further!
- keithsturgill2 years agoExplorer | Level 3
It's every site I have 2FA set up for. They show the password but not showing the security code for 2FA on my phone. I'm using the latest version of Dropbox Passwords on Android 13, it's 278.9.
They show up on my laptop and desktop browser extensions.
- Jay2 years ago
Dropbox Community Moderator
Did you previously receive the 2FA codes on the mobile app? Did this occur after an app or OS update?
- keithsturgill2 years agoExplorer | Level 3
They never showed up. I started using Dropbox Passwords last week. When I update my passwords on the desktop or laptop they show up on the Android app, but the security code isn't there.
When I add or edit a password on the mobile app there isn't even a section to enter the security key for 2FA.
- Jay2 years ago
Dropbox Community Moderator
Thanks for the info, I'd recommend contacting the support team to investigate this matter in more detail.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!