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Forum Discussion
Performance issues with a Team account on the website
Hi everyone,
This is my first post here, so I’ll start with a brief introduction. My team and I run a photo- and videography company based in Amsterdam. We rely heavily on Dropbox for uploading and...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for bringing this to our attention, bugreporter
Can you let me know if it's all team members that are having this issue or just some of them?
Which browser are you all using? Have you tried other browsers?
If you can also send us the ticket number for your communication with our support team, that would be really helpful.
Thanks.
PS. On the new layout of the Community, you should be able to start a new discussion from the button below after clicking on a specific board on this page.
Hi,
Thanks for the response, but this wasn’t exactly the type of reply I was hoping for. It feels like the same standard script—acting as if we’re the first to report these issues and implying they’re unique to us. Frankly, I can’t believe that to be true. I’m reaching out here in the hope that other Team account users might chime in, though based on how quiet these forums are, my expectations are low.
But to address your questions (which, by the way, I already answered in my initial post):
Are all team members affected? Yes, all five team members are experiencing the same issues. Which browsers? We’ve tested across multiple browsers (Chrome, Firefox, Edge, Safari) and multiple operating systems (Windows and Mac) on different high-performance desktops. The issues persist regardless of the setup.
Since you’re asking about browsers—what is the "ideal" browser for using Dropbox web? Or are we supposed to play browser roulette until we stumble upon the one that works? It feels like every time an issue arises, the go-to response from Dropbox is, “Did you try a different browser?” rather than acknowledging or fixing deeper performance problems.
Finally, regarding a support ticket number: We’ve already gone down that road. Support has yet to provide anything actionable, and our past experiences suggest that won’t change. That’s why I’m turning to the community, hoping for real insights from others who may have faced similar challenges.
Looking forward to hearing from other users—if any are still active here.
