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Problem: Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox.
I have just migrated to a MacBook Pro (Intel, 2019) and get the message above. Your help would be most appreciated.
Notes:
- I have deleted and reinstalled Dropbox afresh (from the website)
- I have deleted my existing Dropbox folder and any associated DB preferences
- I have followed the 'Advanced Install' Terminal instructions, without any error messages
- Another user on this computer IS able to use Dropbox and sync her folder
- The full log is as follows:
bn.BUILD_KEY: Dropbox
bn.VERSION: 169.4.5684
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 0e278179-a2a6-593c-9b03-e822275c9cd4
pid: 2051
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='andydavy', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Andy Davy', pw_dir='/Users/andydavy', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='andydavy', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Andy Davy', pw_dir='/Users/andydavy', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd', 'andydavy'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd', 'andydavy'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/andydavy'
appdata: '/Users/andydavy/.dropbox/instance1'
real_path='/Users/andydavy/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/andydavy/Dropbox'
real_path='/Users/andydavy/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/3l/bx4dymbx65q4k53f2n9dcb900000gn/T'
real_path='/private/var/folders/3l/bx4dymbx65q4k53f2n9dcb900000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 819, in wrapper
File "dropbox/client/main.pyc", line 6312, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5854, in _init_components_for_account
File "dropbox/client/main.pyc", line 5778, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 282, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 192, in __init__
File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__
File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client
File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"
5 Replies
- Hannah
Dropbox Staff
Hey andydavy, thanks for bringing this to our attention.
Can you let us know which exact macOS version you're running?
Also, you mentioned that another user on this computer can use the Dropbox application as normal; do you mean that they've installed Dropbox on a different user profile?
Any additional info you can give us, would be very helpful.
Thanks.
Hi there, Hannah
It's Ventura OS 13.2.1
The other user has a different user profile/login, so I guess they're using the same Dropbox.app stored in Applications, just with more success than me!
Both of our accounts have been migrated into this MacBook, she from an old MacBook Air running Big Sur, me from this machine, running Ventura (via a Hard Disk copy, as this machine was wiped and a fresh OS installed yesterday).
Let me know what else would be helpful,
Andy
