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Problems setting up Computer Backup, with a new Win 10 Desktop with Dropbox.
Upgrading to a new desktop pc, and logged into dropbox.com to install the app. Install stalled at "checking folders" for the selected backup. Dropbox floder was created and all files appear to be the...
Megan
Dropbox Staff
Dropbox StaffHi there, jsauser11, let's jump right into this!
Which version of our desktop app do you use on your end? You can hover your mouse over the little Dropbox icon, next to your WiFi, and check for the number there.
If you could also send me a screenshot of your Backups tab, that'd be amazing.
Keep me posted, and we'll take it from there!
Howdy!
Dropbox version on all 3 units is 163.4.5456.
Backups Manage tab from Old Desktop PC and Laptop
This tab on the New Desktop PC is blank.
Dropbox on the New PC prompted me to set up a backup this morning, so I chose the Documents folder on this unit, which currently contains 1 text file of 1KB in size. After 2 hours, this is the displayed status of the backup setup:
Stalled.
- Nancy
Hi jsauser11!
In case you’re still having the same issue, can you please click on the “Cancel” button that’s showing on your screenshot, restart your device and then, attempt to back up your Documents folder again?
I’d like to see if the same thing will happen.
Tried shutdown and restart. Able to enter the Backups setup. Selected to only backup the Desktop (about 65KB. Same thing happened. Had to cancel out of the Backup, and after doing that, the next time attempting to access the Backups Setup results in a blank screen, no selection boxes for Documents, Desktop, etc.
