Re: The Dropbox desktop application will no longer be supported for Windows 7, 8 and 8.1 on October 22nd

Hi Clive48, it is possible that you have the Dropbox desktop application running in compatibility mode on Windows 10?

We have the same issue using Windows Server 2019. Dropbox cannot be started anymore.. What can we do!? 

Hey lycra, can you check Ben's reply here, to see if it helps even though it's not specific to Windows Server 2019?

Hi and for the hint regarding early releases.

I changed the toggle to stable and installed the LTS version. Is is currently indexing 360.000 files. Lets see if is working afterwards. I will keep you informed.

Hi. I am on Win 10 & not using Dropbox in compatibility mode. Infact, I uninstalled Dropbox as per ur support page, deleted all folders, reg edit entries and reinstalled using the latest installer 1.3.911.1, ins

talled Dropbox files in a different folder but still I am getting the same Support error.

I am using Windows 10 Enterprise for Virtual Desktops OS Build 19045.5131   

Please check and fix the issue as I am unable to use Dropbox due to this.

I wanted to attach the logfile but the attachment button is also not working here. I tried 2 different browsers. So have to make a fresh post.

I then tried the offline Dropbox installer which also failed to work on my Win 10. The error log is copied below as attachment button here is not working.

bn.BUILD_KEY: Dropbox
bn.VERSION: 210.5.4894
bn.constants.WINDOWS_SHELL_EXT_VERSION: 76
bn.is_frozen: True
machine_id: 992fa5ef-c5cd-44aa-bc73-45bcc1f54162
pid: 4748
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.911.1'
     real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.911.1'
               mode=0o40777    uid=0    gid=0
     parent    mode=0o40777    uid=0    gid=0
HOME: None
appdata: 'C:\\Users\\Home\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\Home\\AppData\\Local\\Dropbox\\instance1'
                   mode=0o40777    uid=0    gid=0
         parent    mode=0o40777    uid=0    gid=0
dropbox_path: 'E:\\Dropbox'
              real_path='E:\\Dropbox'
                        mode=0o40777    uid=0    gid=0
              parent    mode=0o40777    uid=0    gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                          mode=0o100777    uid=0    gid=0
                parent    mode=0o40777    uid=0    gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\210.5.4894\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\210.5.4894\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                          not found
                parent    not found
TMP: E:\Temp;
TEMP: E:\Temp;
tempdir: 'E:\\Temp;'
         real_path='E:\\Temp;'
                   mode=0o40777    uid=0    gid=0
         parent    mode=0o40777    uid=0    gid=0
Traceback (most recent call last):
  File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
  File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
  File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 950, in wrapper
  File "desktop/dropbox/client/main.py", line 7136, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6583, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 6504, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 294, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
  File "../win32_x86_64_dropbox_virtual_env/python38/Lib/functools.py", line 967, in __get__
  File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"

Hey Clive48 - thanks for all the additional information there.

Could you try an advanced reinstall and let us know if you get the same results? 

Hi

I had already tried Advance Reinstall option wout any luck. Infact, post Adv Reinstall, I was getting a different error popup with the link to logs to share with Dropbox support. Logs are as above. Now Dropbox doesn't start only as per screen shot below. There is some bug in your app which you need to fix. Till then disable the Windows 7 etc support popup.

HelloClive48 

Based on the log that you provided, it appears that you are trying to setup your Dropbox folder on your E: drive. Dropbox is failing to start because it cannot create the E:\Dropbox\.dropbox.cache folder due to insufficient permissions.

What kind of drive is the E: drive? Is it internal or external? Does it use NTFS as file system? I am trying to figure out what is different about it that would lead to the failure of creating the “Dropbox” and “Temp” folders on it.

When you try to install Dropbox with default settings (so standard location for the Dropbox folder) does it still give you this kind of failure when starting up Dropbox?

Thanks,
Andrew (DBoxTips)