Re: The "signature" function in the app on my iPad isn't working, any ideas?

Hey all!

Just as a side note, I've merged your thread here BrindleysCA and DB825. Would you mind taking a look at my previous response and let me know what you find there?

ScottyF, I also located your reply in another thread and have merged it to your original post. To have a better look into this I've reached out to your email address associated with your Community profile. Please check your inbox when you have a moment and we'll go from there if you'd like.

Keep me posted - thanks!

Hi Daphne, I have read your mail but when I respond...It gves me a temporary error.

Thanks again for offering to assist.

Any news or solutions available yet?

Scotty

Hey ScottyF, thanks for your update!

It seems that I received your reply in the end and I've followed up there. 

We will continue looking into this via our email communication as we don't currently have any news on this on our side and need to do some further investigation. Please just keep an eye on your inbox and we'll see what we can do via email for now.

Thanks!

I am having the same problem. Has anyone found a solution as yet?

Hi there Klix88, 

Thanks for checking in with us here! We'd be more than happy to help.

Could you just let us know a bit more info, such as:

• Are you getting any error messages when trying to user the feature? If so, a screenshot (without personal info) would be very helpful. 
• Have you ensured that you have the most up to date version of the app?
• Do you get this behavior with every or certain files?

Let us know what you find!

Hello Lusil, Yes it has occurred with every document I have tried so far. There is no message it just shuts dropbox down. I can place text, just cannot sign. Yes I have the most current version of the app.

Good morning

I have the same problem

Any fix ?

Thanks

---

Lusil wrote:

Hi there Klix88, 

Thanks for checking in with us here! We'd be more than happy to help.

Could you just let us know a bit more info, such as:

• Are you getting any error messages when trying to user the feature? If so, a screenshot (without personal info) would be very helpful. 
• Have you ensured that you have the most up to date version of the app?
• Do you get this behavior with every or certain files?

Let us know what you find!

---

No error message, only an exit out of dropbox; 
I have the last versions dropbox, adobe and Ios 13

I get in all pdf files

Thanks for posting to the right thread about this and all the info you provided. Can I check this for you via email jbsts. I can email you at the email address asssociated with your Community profile? 

I'm having the same issue.

It appears to be happening for all PDFs since upgrading to iOS 13 (I'm on 13.1.3) on my iPad Pro 10.5-inch (model MPME2LL/A).

I am on the latest version of Dropbox. The app crashes with no warning the moment I tap the feather icon (under Add Text or Signature).

This is my main purpose for using my iPad, so a fix would be greatly appreciated.

Hi bodell. Thanks for joining this thread and adding your experience. 

Have you tried reinstalling the Dropbox app? If not, please try and let me know if you get the same behavior. 

After reinstalling the app, it works for the first signature, but crashes after trying to add a second signature. Upon reopening the app, it crashes as before... as soon as the feather icon is tapped, not even allowing a first signature.

 I've reinstalled several times with the same results.

Here is a video of what I was describing.

It looks like the video didn't attach.

Hi bodell. Sorry to hear the issue is ongoing after trying to reinstall. You can paste  a Dropbox shared link to the video, whenever you get the time. 

After I see what is going on, I will let you know if we will need to switch to ticket for further troubleshooting. 

Thank you for your patience! 

Thanks for keeping us in the loop, ScottyF! Glad to hear that all's well. :relieved:

If you have any other questions in the future, just give us a nudge. 

In the meantime, have a lovely day ahead!

My issue also appears to have been resolved with the new update. Many thanks for all of the assistance from Dropbox :)

Hope my comment finds you using the signature feature and having a productive week! :grin:

Thanks for getting back to this thread to post about the solution Klix88 . :white_check_mark: 

See you around in Community!